FAQs & Troubleshooting
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273 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5How do I clean the Scanner to improve the copy or fax quality?
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7How many times will my Brother machine automatically redial a busy number?
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9The printer status is Offline or Paused.
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11Delete print jobs from the print queue.
- 12Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 13How do I clear Machine Error 46?
- 14When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Scan an image and insert it in a Windows XP application
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19What is the BRAdmin Professional software used for?
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21All print jobs are aborted and nothing is printed. (Linux)
- 22How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 23How do I replace the Ink Cartridge?
- 24What driver package format is supported by my Linux distribution?
- 25Do I need a telephone line to send and receive faxes with my Brother machine?
- 26Windows 7 Support Information
- 27Scan and save a document in PDF format (Scan to File)
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 30Can third party ink be used to refill the ink cartridges?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32One or more of my colors are not printing (blank). What can I do?
- 33When I print, the pages are smudged with ink. What should I do?
- 34Can I print a report that will show a listing of faxes I sent and received?
- 35What is Distinctive Ring and how do I program it?
- 36Can I confirm that the FAX was sent correctly?
- 37Why can't I print when an ink cartridge is empty?
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I cannot print from my computer via USB.
- 41Why doesn't my Brother machine have a dial tone?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Print command (cupswrapper) (Linux)
- 46Windows 10 Support Information
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49How to identify your Operating System (OS).
- 50The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.