FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3I am having issues with the paper feed. What can I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 7How do I adjust the number of times my Brother machine rings before it answers?
- 8Scan and save a document in PDF format (Scan to File)
- 9Change the printer driver settings (Windows/macOS)
- 10What is Distinctive Ring and how do I program it?
- 11Why doesn't the machine answer when receiving a call?
- 12I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18Can I reduce the size of a received fax on this machine?
- 19Open the "Scanners and Cameras" and Properties.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25What is the BRAdmin Professional software used for?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Can I set my Brother machine to forward the faxes I receive to another location?
- 34Which E-mail packages are compatible with ControlCenter3?
- 35I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 36When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37Where is the USB port on the machine? I can't find it on the back of the unit.
- 38Can I confirm that the FAX was sent correctly?
- 39How do I print on an envelope?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 42I cannot print from my computer via USB.
- 43What does "COMM.ERROR" on the LCD display mean?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Uninstall printer drivers (Linux)
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Why does the "No Response/Busy" message appear on my Brother machine?
- 49I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?