FAQs & Troubleshooting
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187 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5Delete print jobs from the print queue.
- 6What driver package format is supported by my Linux distribution?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 10What is Distinctive Ring and how do I program it?
- 11Pre-Required Procedures (Linux)
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Can I reduce the size of a received fax on this machine?
- 17I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 18"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20Can I confirm that the FAX was sent correctly?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23Why can't I print when an ink cartridge is empty?
- 24Scan a document from a Windows Vista application
- 25I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 26Cannot print after a Windows 10 update (June 2020)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28The printer status is Offline or Paused.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 30Scan a document using "Scanner and Camera Wizard" in Windows XP
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33Why doesn't the machine answer when receiving a call?
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Verify if the Brother machine has a dial tone
- 37How do I clear a Machine Error 41, ME41 from the display?
- 38Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 39The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 40I'm using Windows®. Print speed is too slow. What can I do?
- 41Open the Control Panel (For Windows)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43How to identify your Operating System (OS).
- 44What is the Network Shared printing?
- 45I can receive a fax, but cannot receive a telephone call.
- 46Can I print using only the black ink cartridge when the Color cartridges have run out?
- 47When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 50Scan a document in Windows 8 and Windows 10.