FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Protect your Brother machine against unauthorised access over the network
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Is there any way to reduce Ink consumption when printing from my computer?
- 21Load paper in the paper tray
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Change the printer driver settings (Windows/macOS)
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26What driver package format is supported by my Linux distribution?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 30One or more of my colors are not printing (blank). What can I do?
- 31Replace Ink
- 32How do I load envelopes into my machine?
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Delete print jobs from the print queue.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39The edge of glossy paper is smudged.
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 42Forward a fax to another fax machine when my machine has a mechanical problem.
- 43Why doesn't the machine answer when receiving a call?
- 44Important points for specifying the scan area (Linux)
- 45How do I cancel a Broadcast fax in progress?
- 46When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Cannot print after a Windows 10 update (June 2020)