FAQs & Troubleshooting
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248 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete numbers stored in my Brother machine's Caller ID History.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4What driver package format is supported by my Linux distribution?
- 5Pre-Required Procedures (Linux)
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 8Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12One or more of my colors are not printing (blank). What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 18How do I know which side up my photo paper should be in the tray?
- 19Scan and save a document in PDF format (Scan to File)
- 20When I print images, the quality is not good (Linux)
- 21Uninstall the scanner driver. (Linux)
- 22Delete print jobs from the print queue.
- 23Stop my Brother machine from automatically redialing a number.
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28The ink cartridges run out very quickly. Is there any reason for that?
- 29Where is the USB port on the machine?
- 30What is Distinctive Ring and how do I program it?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Print command (LPR) (Linux)
- 33I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 34Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 35Is there a way to view how much ink is remaining?
- 36Adjust the Sleep Mode setting.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Configure a cover page for PC-FAX.
- 43Send a PC-FAX
- 44The printer status is Offline or Paused.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Can I use voice mail on the same line as my Brother machine?
- 48Is my Brother machine compatible with Windows Vista?
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?