FAQs & Troubleshooting
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243 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4Pre-Required Procedures (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8Where is the USB port on the machine?
- 9How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 10Can I use voice mail on the same line as my Brother machine?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I print from or scan to Android™ Smartphone?
- 15Scan and save a document in PDF format (Scan to File)
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17One or more of my colors are not printing (blank). What can I do?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21The edge of glossy paper is smudged.
- 22How many times will my Brother machine automatically redial a busy number?
- 23The printer status is Offline or Paused.
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 29I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32The keys on the control panel do not respond.
- 33While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37How do I clear Machine Error 46?
- 38Why doesn't the machine answer when receiving a call?
- 39Can I confirm that the FAX was sent correctly?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41Why can't I print when an ink cartridge is empty?
- 42After I installed Sun JavaVM, some applications will not work correctly.
- 43Improve poor print quality.
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Delete print jobs from the print queue.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48How to identify your Operating System (OS).
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Locate files scanned with ControlCenter3 (For Windows)