FAQs & Troubleshooting
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143 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6What is Toner Continue Mode?
- 7Document Jam
- 8Jam Tray
- 9Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10Configure and use the Scan Key Tool (Linux)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Clean the corona wire of the drum unit.
- 13What driver package format is supported by my Linux distribution?
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Change the printer driver settings (Windows/macOS)
- 17How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 18Confirm that a FAX I sent was received correctly.
- 19Turn the Toner Save mode on or off
- 20Firewall port requirements of the Scan Key Tool (Linux)
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Scan and save a document in PDF format for Windows (Scan to File)
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25I can see some steam or moisture from the vents when printing.
- 26Open the "Scanners and Cameras" and Properties.
- 27Select Receive mode.
- 28Fuser Error or Self-Diagnostic
- 29TONER ENDED
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Scan a document in Windows 8 and Windows 10.
- 32Where can I find my Brother machine's serial number?
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Open the Control Panel (For Windows)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Scan a document and e-mail it as an attachment. (For Windows)
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Jam Inside
- 43Replace Drum
- 44Black lines down the page
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Configure the Scan to Email Feature (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)