FAQs & Troubleshooting
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145 Results
- 1Replace Drum
- 2Jam Tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Replace Toner
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Jam Inside
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9What driver package format is supported by my Linux distribution?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Document Jam
- 12Confirm that a FAX I sent was received correctly.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Can I use AirPrint with my Brother machine?
- 15I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 16Unable to Scan / Scan Unable
- 17Cartridge Error
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Black lines down the page
- 21No Drum
- 22TONER ENDED
- 23No Toner
- 24Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 25Set the date and time
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30What is Toner Continue Mode?
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32Select Receive mode.
- 33Can I print from or scan to Android™ Smartphone?
- 34Fuser Error or Self-Diagnostic
- 35The printer status is Offline or Paused.
- 36No Paper
- 37Drum End Soon
- 38What is the recommended paper?
- 39Turn the Toner Save mode on or off
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42Check the firmware version.
- 43Send a PC-FAX
- 44I cannot print from my computer via USB.
- 45Scan and save a document in PDF format for Windows (Scan to File)
- 46The keys on the control panel do not respond or triple beep when I press them.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 50"Offline" appears on the Status Monitor.