FAQs & Troubleshooting
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153 Results
- 1I cannot install the printer driver.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 4Where can I find my Brother printer's serial number?
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Where can I download the latest P-touch Editor for Mac?
- 10When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12P-touch Editor crashes when I open it on my Mac.
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14How to open the Devices and Printers window
- 15How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 16Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 17How to delete the registry information and files related to the printer driver
- 18How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20Printing is not possible. (P-touch Editor5.3 for Mac)
- 21I cannot print.
- 22The printing has poor quality, white lines or streaks.
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24(Video) Small characters or thin lines are printed faintly.
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 33How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 34A data transmission error appears on the computer when trying to print a label.
- 35How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 36The power button does not light up.
- 37Why is the Status LED on the machine ORANGE?
- 38Print free-length labels with the set length (Linux®)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 41I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43What do the indicator lights mean?
- 44How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 47How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 48How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 49How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 50How do I print labels with higher quality? (P-touch Editor 5.x for Windows)