FAQs & Troubleshooting
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176 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3When I try to print a label, it comes out blank. (for Mac)
- 4How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 10Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 11Printing is not possible. (USB connection)
- 12I cannot discover the product with the configuration utility.
- 13The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 16My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (P-touch Editor5.3 for Mac)
- 19I have an occasional printing problem.
- 20How do I install/change the label roll?
- 21How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 24Where can I find my Brother printer's serial number?
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29Suddenly my print server stopped printing.
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 32How do I uninstall the printer driver?
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35Labels are jammed in the machine or are not ejected correctly after printing.
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 38When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 39How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 40I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43How to delete the registry information and files related to the printer driver
- 44How do I create name badges by joining "First Name" and "Last Name" fields together?
- 45What are the cleaning sheets for? When do I use them?
- 46How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 47I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the QL printer was connected, but the installation does not continue.
- 48P-touch Editor crashes when I open it on my Mac.
- 49Adding a custom media size for continuous tape / roll (Linux®)
- 50Can I set a different media width when using an OpenOffice template? (Linux®)