FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How do I replace the Feed Roller?
- 5How to identify your Operating System (OS).
- 6Change the language displayed on my Brother machine's LCD.
- 7What is the BRAdmin Professional software used for?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The paper is skewed when it's printed.
- 11How can I know how many pages the printer has printed?
- 12What is the Network Shared printing?
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16"JAM D" error appears on the LCD. What should I do?
- 17"JAM B" error appears on the LCD. What should I do?
- 18How do I install the Offset Catch Tray?
- 19How do I lock the control panel settings?
- 20To install the printer driver easily using a tool. (Linux)
- 21How do I use the "Booklet Printing" feature?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28What is a "Generic PCL Driver"?
- 29What kind of memory can I use?
- 30The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 31Can I print from DOS applications?
- 32"JAM E" error appears on the LCD. What should I do?
- 33What is APIPA?
- 34How do I install the Duplex Unit?
- 35What can happen if the wrong paper is used in your machine.
- 36I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 37Replace the toner cartridge.
- 38How can I print envelopes?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44Uninstall printer drivers (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47I cannot print from my computer via USB.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)