FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What kind of paper can I use?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What is 'Secure Printing' and how do I use it? (for Windows users)
- 9How to setup the Printer RAMDISK.
- 10What is a total paper input capacity of the HL-7000 series printers?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Printouts have a curl or wave.
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14What driver package format is supported by my Linux distribution?
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16What is the protocol specification of the NC-4100h Type 2 print server?
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 22The machine does not print anything.
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24How do I factory reset the print server?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27How to identify your Operating System (OS).
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 30When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 31I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 32What is a "Generic PCL Driver"?
- 33Printouts have wrinkles or creases.
- 34What is the recommended paper?
- 35What is the difference between the toner cartridge and the drum unit?
- 36What emulation modes does this printer support?
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38What is APIPA?
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 41I cannot print from my computer via network. (For Macintosh)
- 42How do I monitor the status of the printer?
- 43I see the message "SIZE ERROR XXX" on the printer LCD. What does it mean?
- 44Printer does not recognize the HDD/Compact Flash.
- 45I cannot print from Mac OS X.
- 46Printouts have toner specks.
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48Can I print from DOS applications?
- 49Can I print using the IPP protocol on Windows XP?
- 50When trying to print from Mac OS® X the print queue is stopped.