FAQs & Troubleshooting
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213 Results
- 1Replace Toner
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What driver package format is supported by my Linux distribution?
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7What is Brother iPrint&Scan?
- 8Print on labels and envelopes from the MP tray.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Fuser Error or Self-Diagnostic
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Duplex Disabled
- 14Cover is Open
- 15Envelope creases
- 16Replace Drum
- 17Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Manual Feed
- 19Print a Printer Settings page.
- 20What can happen if the wrong paper is used in your machine.
- 21Reset the print server to the default factory settings.
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Jam Duplex
- 24Jam Inside
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Large characters are printed incorrectly. (Linux)
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30Cannot print after a Windows 10 update (June 2020)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Printing/ Scanning with a mobile device
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Reduce printing noise.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36How to identify your Operating System (OS).
- 37No Paper
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Size Error DX
- 40Curled
- 41Curled or wavy
- 42Booklet Printing
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 46When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48Check the Node Name of the Brother machine
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)