FAQs & Troubleshooting
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227 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Load paper in the paper tray
- 6What is Brother iPrint&Scan?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Replace Belt
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Replace Laser
- 11The printer status is Offline or Paused.
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Replace PF Kit xx
- 17Replace WT Box
- 18Jam Inside
- 19Replace Drum
- 20Replace Toner
- 21Replace Fuser
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Jam Tray 1 / Jam Tray 2
- 25Turn the Toner Save Mode on or off.
- 26Can I print from or scan to Android™ Smartphone?
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33How to identify your Operating System (OS).
- 34The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 35No Waste Toner
- 36Jam Duplex
- 37Jam Rear
- 38Jam MP Tray
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Enable the Brother machine's network interface.
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I use AirPrint with my Brother machine?
- 44Print both sides of paper or a booklet automatically
- 45Carry out calibration to improve the color density
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 47Drum Error (Drum!)
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is the printable area per page?
- 50Install extra memory