FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 12"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The printer status is Offline or Paused.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 16Printouts have a curl or wave.
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Adjust color settings by using the custom setting in the printer driver
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25The printer prints unexpectedly or it prints garbage.
- 26"JAM REAR" error appears on the LCD. What should I do?
- 27"JAM INSIDE" error appears on the LCD. What should I do?
- 28Replace the drum unit.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Can I use AirPrint with my Brother machine?
- 34How to identify your Operating System (OS).
- 35I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Change the printer driver settings (Windows/macOS)
- 38Printouts have wrinkles.
- 39What are the expected yields of the consumables?
- 40What is the unprintable area per page?
- 41What driver package format is supported by my Linux distribution?
- 42When I print images, the quality is not good (Linux)
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Can I print on transparencies e.g. for overhead projectors?
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47The paper is skewed when it's printed.
- 48I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50What kind of paper can I use?