FAQs & Troubleshooting
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149 Results
- 1Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2Delete print jobs from the print queue.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5The machine does not print anything.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What kind of envelopes should I avoid?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18When trying to print from Mac OS® X the print queue is stopped.
- 19"Jam: Z" error appears on the LCD. What should I do?
- 20"Jam: Y" error appears on the LCD. What should I do?
- 21"JAM: A" error appears on the LCD. What should I do?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23Can I print using the IPP protocol on Windows XP?
- 24How do I install additional memory?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How do I clean the Paper feed roller?
- 27Cannot print after a Windows 10 update (June 2020)
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30I cannot print from Mac OS X.
- 31What kind of paper can I use?
- 32What kind of memory can I use?
- 33"JAM: B" error appears on the LCD. What should I do?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39How can I reprint the last job?
- 40What driver package format is supported by my Linux distribution?
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Change the printer driver settings (Windows/macOS)
- 44Functions supported in the Windows 7 built-in drivers
- 45What kind of labels and transparencies can I use?
- 46What kind of paper should I avoid?
- 47The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 48The printer prints unexpectedly or it prints garbage.
- 49What is a "Generic PCL Driver"?
- 50Can I print from DOS applications?