FAQs & Troubleshooting
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166 Results
- 1Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 2Jam Tray 1
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4Replace Drum
- 5What can happen if the wrong paper is used in your machine.
- 6Load paper in the paper tray
- 7The printer status is Offline or Paused.
- 8What is the BRAdmin Professional software used for?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 12What is the recommended paper?
- 13Add your Brother machine with AirPrint (macOS)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Delete print jobs from the print queue.
- 16What driver package format is supported by my Linux distribution?
- 17My Brother machine prints garbage data or blank pages when printing from my Android™ mobile device using Brother iPrint&Scan.
- 18Adjust color settings by using the custom setting in the printer driver
- 19Cartridge Error
- 20Replace Belt unit
- 21Jam 2-sided
- 22Jam Rear
- 23Print on envelopes, labels or thick paper from the Manual feed slot
- 24Turn the Toner Save Mode on or off.
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27Toner Low
- 28Out of Memory
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Jam Manual Feed
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 35"Offline" appears on the Status Monitor.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38How to identify your Operating System (OS).
- 39I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
- 40Can I print from iPhone, iPod touch and iPad?
- 41I cannot print from my computer via USB.
- 42No Tray
- 43No Toner
- 44No Paper
- 45Carry out calibration to improve the color density
- 46Wrinkle
- 47White spots or hollow print
- 48Colored streaks or bands down the page
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Uninstall printer drivers (Linux)