FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Does the optional lower tray unit handle legal size paper?
- 5What is the recommended paper?
- 6Can I print from DOS applications?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8What kind of paper can I use?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Why does my Brother machine make a clunking noise when powered on or printing?
- 12"JAM D" error appears on the LCD. What should I do?
- 13"JAM C" error appears on the LCD. What should I do?
- 14Change the printer driver settings (Windows/macOS)
- 15How do I perform a factory reset?
- 16Cannot print after a Windows 10 update (June 2020)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The paper is skewed when it's printed.
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25Printouts have wrinkles or creases.
- 26"JAM E" error appears on the LCD. What should I do?
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28What is the life of the consumables?
- 29I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 34What kind of memory can I use?
- 35How can I clean the inside of the printer?
- 36What can happen if the wrong paper is used in your machine.
- 37Replace the toner cartridge.
- 38What is the difference between the toner cartridge and the drum unit?
- 39I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42What is the Network Shared printing?
- 43I cannot print from my computer via USB.
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45How do I repack the printer?
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48"JAM B" error appears on the LCD. What should I do?
- 49"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 50How do I factory reset the print server?