FAQs & Troubleshooting
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214 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2REPLACE DRUM
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Use the Universal Printer Driver for PCL
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Delete print jobs from the print queue.
- 15Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 16Can I use AirPrint with my Brother machine?
- 17What do the LED indications mean?
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19The printer prints unexpectedly or it prints garbage data.
- 20Black toner marks appear across the page.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24How to identify your Operating System (OS).
- 25Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 26What is the Network Shared printing?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Change the printer driver settings (Windows/macOS)
- 29DUPLEX DISABLED
- 30Print the Network Configuration page.
- 31Clean the Drum Unit.
- 32The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34NO TONER
- 35Wrinkles or creases
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Reprint the last print job. (For Windows users only)
- 39JAM DUPLEX
- 40JAM REAR
- 41Cannot print after a Windows 10 update (June 2020)
- 42My Brother machine cannot be used after the access point/router is replaced or the settings are changed
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44What is Brother iPrint&Scan?
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47Clean the paper pick-up roller.
- 48Create or view a XML Paper Specification document
- 49DRUM ERROR
- 50What is a "Generic PCL Driver"?