FAQs & Troubleshooting
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189 Results
- 1REPLACE DRUM
- 2Print on labels and envelopes from the manual feed slot.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Change the printer driver settings (Windows/macOS)
- 7Hollow print
- 8When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 9What driver package format is supported by my Linux distribution?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13JAM INSIDE
- 14JAM TRAY 1
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Clear paper jams.
- 17Reprint the last print job. (For Windows users only)
- 18What is APIPA?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26Use the Universal Printer Driver for PCL
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Toner specks
- 29What kind of paper can I use?
- 30White lines or bands or ribbing appear across the page
- 31What do the LED indications mean?
- 32What is the printable area per page?
- 33Turn the Toner Save Mode on or off.
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36To install the printer driver easily using a tool. (Linux)
- 37Verify the Brother machine connected to the Wired Network (For Macintosh)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 42Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44JAM DUPLEX
- 45JAM REAR
- 46REPLACE TONER
- 47Print the Network Configuration List.
- 48Large characters are printed incorrectly. (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)