FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4What does "MACHINE ERROR XX" mean?
- 5Change or delete an existing One Touch or Speed Dial number.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10The paper is skewed when it's printed.
- 11Uninstall the drivers. (Mac OS X 10.5)
- 12Can I reduce the size of a received fax on this machine?
- 13When printing with monochrome laser printer, the print position shifts. (Linux)
- 14Delete print jobs from the print queue.
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 20What is Distinctive Ring and how do I program it?
- 21I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 22What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What can happen if the wrong paper is used in your machine.
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 27What driver package format is supported by my Linux distribution?
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30All print jobs are aborted and nothing is printed. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33How to identify your Operating System (OS).
- 34I cannot print with Windows Vista 64bit.
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 37The machine does not print anything.
- 38Why does the display read "Cover Open"?
- 39I am experiencing problems sending a fax, what can I do?
- 40I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 41Why doesn't the machine answer when receiving a call?
- 42Can I confirm that the FAX was sent correctly?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44Cannot print after a Windows 10 update (June 2020)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Print command (cupswrapper) (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.