FAQs & Troubleshooting
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193 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Drum
- 3What is Distinctive Ring and how do I program it?
- 4What can happen if the wrong paper is used in your machine.
- 5Can I use voice mail on the same line as my Brother machine?
- 6Wrinkles or creases
- 7What is the recommended paper?
- 8Replace Toner
- 9Print on envelopes, labels, or thick paper from the manual feed slot.
- 10Black lines down the page
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13What kind of paper can I use?
- 14JAM TRAY
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16How to identify your Operating System (OS).
- 17I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 18I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 19My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 20Set up my Brother machine to forward the received faxes to another location.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24What is Toner Continue Mode?
- 25How do I make my faxed documents lighter or darker? (Fax Contrast)
- 26TONER ENDED
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Load legal size paper in the paper tray.
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Cover is Open
- 31Manual Feed
- 32When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 33Store numbers on my Brother machine for easy dialing from the control panel.
- 34Black toner marks across the page
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36Clear vertical lines or streaks that appear in the copies I made
- 37When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Check the firmware version.
- 41Change or delete an existing One Touch or Speed Dial number.
- 42Change the printer driver settings (Windows/macOS)
- 43Print Unable or Print Unable XX
- 44CARTRIDGE ERROR
- 45How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 46Is my Brother machine compatible with Windows Vista?
- 47Toner Low or Prepare New Toner Cartridge
- 48Curled
- 49Set up a Group for Broadcasting faxes.
- 50The keys on the control panel do not respond.