FAQs & Troubleshooting
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156 Results
- 1How to identify your Operating System (OS).
- 2Functions supported in the Windows 7 built-in drivers
- 3The keys on the control panel do not respond.
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5How do I adjust the number of times my Brother machine rings before it answers?
- 6When I print, the pages are smudged with ink. What should I do?
- 7After I installed Sun JavaVM, some applications will not work correctly.
- 8What driver package format is supported by my Linux distribution?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The edge of glossy paper is smudged.
- 11I am having issues with the paper feed. What can I do?
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14How can I re-install the drivers?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 18"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 19Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21Pre-Required Procedures (Linux)
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31Where can I find the serial number for my unit?
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34How do I print on an envelope?
- 35Why can't I print when an ink cartridge is empty?
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39Uninstall printer drivers (Linux)
- 40I cannot print from my computer via USB.
- 41Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 42One or more of my colors are not printing (blank). What can I do?
- 43Vertical streaks appear in my copies.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Cannot print after a Windows 10 update (June 2020)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48Windows 10 Support Information
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Change the printer driver settings (Windows/macOS)