FAQs & Troubleshooting
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258 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2The scanner cover support has come off. (With Video Instructions)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Improve poor print quality.
- 5Load paper in the paper tray
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I'm using Macintosh. What is the PreScan option used for?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11What driver package format is supported by my Linux distribution?
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The printer status is Offline or Paused.
- 17Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18Wrong Paper
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Install Starter Ink
- 21Where can I find my Brother machine's serial number?
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Delete print jobs from the print queue.
- 26What is Brother iPrint&Scan?
- 27Can I print from or scan to Android™ Smartphone?
- 28When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30Scan a document from the Windows Vista Photo Gallery
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Combine multiple scanned documents into a single file with PaperPort™
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42How to identify your Operating System (OS).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Unable to Scan AX
- 45Unable to Print 3X
- 46How do I know which side up my photo paper should be in the tray?
- 47Ink Low
- 48No Paper Fed
- 49The ink cartridges run out very quickly. Is there any reason for that?
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.