FAQs & Troubleshooting
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200 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Check Connection
- 7Curled (video instructions available)
- 8Jam Rear
- 9Turn the Toner Save mode on or off
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Drum Error (Drum!)
- 16JAM TRAY 1
- 17Curled or wavy
- 18Wrinkles or creases
- 19Ghost
- 20Page skewed
- 21The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 22Delete print jobs from the print queue.
- 23What is Toner Continue Mode?
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Clean the paper pick-up roller (video instructions available)
- 26What kind of paper can I use?
- 27Lines across the page
- 28All black
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Curled
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Pre-Required Procedures (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The printer status is Offline or Paused.
- 39Is my Brother machine compatible with Windows Vista?
- 40MANUAL FEED
- 41Poor fixing
- 42Drum End Soon
- 43Toner specks
- 44Envelope creases
- 45White lines, bands or ribbing across the page
- 46Faint
- 47Adjust the Brother machine's Sleep Time setting
- 48Hollow print
- 49Command List of brscan. (Linux)
- 50Print command (cupswrapper) (Linux)