FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from or scan to Android™ Smartphone?
- 4Scan and save a document in PDF format (Scan to File)
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 6What is the recommended paper?
- 7How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 11Delete print jobs from the print queue.
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13Windows 7 Support Information
- 14I cannot scan via USB. (Mac OS X)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 17How do I clean the corona wire?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 20How do I clean the drum unit?
- 21The keys on the control panel do not respond.
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 25"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 26I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 27Pre-Required Procedures (Linux)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Can I use AirPrint with my Brother machine?
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I am using Windows. When I print a document, the printed page is blank. What should I do?
- 35Is my Brother machine compatible with Windows Vista?
- 36When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38Install PaperPort™ 12SE / 14SE onto Windows 10.
- 39Make copies using my Brother machine.
- 40Can I check the remaining life of my Brother machine's drum?
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 43How do I clear paper jams at the back of the machine?
- 44How do I clear paper jams inside the machine?
- 45Important points for specifying the scan area (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.