FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5How do I know which side up my photo paper should be in the tray?
- 6Scan and save a document in PDF format (Scan to File)
- 7How to identify your Operating System (OS).
- 8One or more of my colors are not printing (blank). What can I do?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10The edge of glossy paper is smudged.
- 11The printer status is Offline or Paused.
- 12When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 13When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 14Pre-Required Procedures (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17Change the printer driver settings (Windows/macOS)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 20I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 21I cannot feed the paper from the Photo Paper Tray.
- 22What kind of Media Adapter can I use?
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30Which E-mail packages are compatible with ControlCenter3?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33Where is the USB port on the machine?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38How do I clear Machine Error 46?
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41Can third party ink be used to refill the ink cartridges?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43When I print, the pages are smudged with ink. What should I do?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48Why can't I print when an ink cartridge is empty?
- 49Is my Brother machine compatible with third party print servers?
- 50The Printer Driver does not show print resolution. How do I determine the resolution settings?