FAQs & Troubleshooting
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207 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4What driver package format is supported by my Linux distribution?
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Ink
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9One or more of my colors are not printing (blank). What can I do?
- 10I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Which E-mail packages are compatible with ControlCenter3?
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14Glossy Paper does not feed correctly. What can I do?
- 15Is there any way to reduce Ink consumption when printing from my computer?
- 16When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 17The ink cartridges run out very quickly. Is there any reason for that?
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19To install the printer driver easily using a tool. (Linux)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21How to identify your Operating System (OS).
- 22The edge of glossy paper is smudged.
- 23Change the printer driver settings (Windows/macOS)
- 24The printer status is Offline or Paused.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27When I print, the pages are smudged with ink. What should I do?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Windows 10 Support Information
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35Can I print from or scan to Android™ Smartphone?
- 36How do I know which side up my photo paper should be in the tray?
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38Improve poor print quality.
- 39The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 40When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)