FAQs & Troubleshooting
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203 Results
- 1How do I load paper?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6Which E-mail packages are compatible with ControlCenter3?
- 7When I print, the pages are smudged with ink. What should I do?
- 8Where is the USB port on the machine?
- 9How do I know which side up my photo paper should be in the tray?
- 10How do I load 10 x 15 Glossy paper into my machine?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12Can third party ink be used to refill the ink cartridges?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15Scan a document in Windows 8 and Windows 10.
- 16I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 17What driver package format is supported by my Linux distribution?
- 18When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 19Can I print from or scan to Android™ Smartphone?
- 20Configure the Scan to Email Feature (Linux)
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Pre-Required Procedures (Linux)
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows/macOS)
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Configure and use the Scan Key Tool (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38When I print images, the quality is not good (Linux)
- 39Command List of brscan. (Linux)
- 40Configure scan settings without administrator privileges (Linux)
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The printer status is Offline or Paused.
- 44Scan and save a document in PDF format (Scan to File)
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 48Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 49When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?