FAQs & Troubleshooting
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110 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Easy Scan to E-mail
- 3Can not scan a long document.
- 4What driver package format is supported by my Linux distribution?
- 5Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 6How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 7Do not insert card
- 8No Profile set
- 9Cannot Delete
- 10USB Flash Drive is Full
- 11Shortcuts Full
- 12Hub is Unusable (Other Error)
- 13Replace Pad
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Load Documents
- 18Address Book Full
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21How to identify your Operating System (OS).
- 22Unusable Device (Other Error)
- 23Document Jam
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Command List of brscan. (Linux)
- 26Other Error (Other Error)
- 27Paper suitable for scanning
- 28Out of Memory
- 29Scan using XSane or GIMP (Linux)
- 30USB Access Error
- 31TWAIN or WIA errors appear when starting to scan. (Windows)
- 32The scan speed is too slow.
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Cannot install software. (Windows users only)
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36Uninstall Scan-key-tool. (Linux)
- 37I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Changing scan settings in ControlCenter.
- 40The Brother software cannot be installed.
- 41Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 42Card Jam
- 43Cannot start Remote Setup.
- 44USB Write-protected
- 45My scanned image is missing.
- 46Open the Control Panel (For Windows)
- 47What is Brother iPrint&Scan?
- 48Setting up the Web icon (Brother Web Connect) function.
- 49What is Brother Web Connect?
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)