FAQs & Troubleshooting
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115 Results
- 1How to open the Devices and Printers window
- 2How do I type symbols?
- 3When I try to print a label, it comes out blank. (for Mac)
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 6The tape got jammed or stuck in the printer.
- 7How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9Printing is not possible. (USB connection)
- 10How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 11How do I reset the machine to the default settings?
- 12How do I make a label with a barcode?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 16Can I directly operate my printer from a self-developed application software and print a label?
- 17The top and base layers of the laminated tape are misaligned.
- 18How to identify your Operating System (OS) for Windows or Mac
- 19How do I type accented characters?
- 20Why doesn't my machine turn on when the Power key is pressed?
- 21The driver downloaded from the website cannot be installed.
- 22How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 23I can no longer print from my computer, even though I was able to print previously.
- 24Can my printer use TZ/TZe tapes?
- 25Where can I find my Brother printer's serial number?
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32The fabric tape became detached after washing.
- 33I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 34How do I change the style to italics?
- 35My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38P-touch Editor crashes when I open it on my Mac.
- 39Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 40How do I uninstall the printer driver?
- 41What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 42How to delete the registry information and files related to the printer driver
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44I cannot read the display clearly (the screen is too light or dark).
- 45How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 46Printing is not possible. (P-touch Editor 5.0 for Mac)
- 47How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)