FAQs & Troubleshooting
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81 Results
- 1How to identify your Operating System (OS) for Windows or Mac
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 10Printing is not possible. (USB connection)
- 11How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 12The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 13How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 15The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 16How do I uninstall the printer driver?
- 17How to delete the registry information and files related to the printer driver
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19Where can I find my Brother printer's serial number?
- 20I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 21Power Supply (PT-2430PC)
- 22My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25Can my printer use TZ/TZe tapes?
- 26How can I print without displaying the print monitor screen?
- 27Can I print from any software other than P-touch Editor? (for Windows)
- 28Can I directly operate my printer from a self-developed application software and print a label?
- 29The top and base layers of the laminated tape are misaligned.
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 33How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 34How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 35"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 36The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 37How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 38How do I install a tape cassette?
- 39How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 40How is the print head cleaning cassette used?
- 41While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 42How can I print data directly from Access 2010?
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45How to open the Devices and Printers window
- 46The tape got jammed or stuck in the printer.
- 47I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 48Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)