FAQs & Troubleshooting
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338 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3Can I use voice mail on the same line as my Brother machine?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Delete print jobs from the print queue.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer status is Offline or Paused.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13How do I replace the waste toner box?
- 14How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 15The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17Pre-Required Procedures (Linux)
- 18Tips for copy/scanning and preventing document jams
- 19Adjust color settings by using the custom setting in the printer driver
- 20How do I know which receive mode to select?
- 21Printouts have toner scatter or toner stain.
- 22White lines or bands or ribbing appear across the page.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25How to identify your Operating System (OS).
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28What is the BRAdmin Professional software used for?
- 29Replace the toner cartridge
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 33Scan and save a document in PDF format (Scan to File)
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 36How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 37What is Distinctive Ring and how do I program it?
- 38What can happen if the wrong paper is used in your machine.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41The image is ghosted.
- 42Color around the edge of printing is incorrect.
- 43The error message "Out of Memory" appears on the LCD.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50How do I replace the belt unit?