FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3Delete print jobs from the print queue.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 7I cannot print from my computer via USB.
- 8Check the IP addresses of your PC and the Brother machine
- 9The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 10The paper is skewed when it's printed.
- 11I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 12What is a "Generic PCL Driver"?
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15I'm using Macintosh. What is the PreScan option used for?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20Pre-Required Procedures (Linux)
- 21Do I need a telephone line to send and receive faxes with my Brother machine?
- 22Does NC-2200w work with Windows Vista?
- 23I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 24When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 25When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30Send a fax using PC-FAX with LPD/LPRng (Linux)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows/macOS)
- 34The printer status is Offline or Paused.
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Functions supported in the Windows 7 built-in drivers
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39I cannot print with Windows Vista 64bit.
- 40Scan a document from a Windows Vista application
- 41Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Can I print from DOS applications?
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 49Configure the Scan to Email Feature (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)