FAQs & Troubleshooting
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332 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Wrinkles or creases
- 3The printer status is Offline or Paused.
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 8Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 9What is a "Generic PCL Driver"?
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 14How to load numbered checks or forms in the paper tray?
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 17Gray background
- 18Ghost
- 19Hollow print
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Change or delete an existing One Touch or Speed Dial number.
- 22How do I clean the laser scanner window?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31How do I make my copied images lighter or darker?
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37How do I clear the message "Jam Duplex" from the LCD?
- 38How do I clear paper jams at the back of the machine?
- 39I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Discover the MAC address of the Brother network card
- 49Send a PC-FAX
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?