FAQs & Troubleshooting
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273 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I am having issues with the paper feed. What can I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7What driver package format is supported by my Linux distribution?
- 8I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 9Can I reduce the size of a received fax on this machine?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12Delete print jobs from the print queue.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Pre-Required Procedures (Linux)
- 22Windows 10 Support Information
- 23Scan and save a document in PDF format (Scan to File)
- 24When I print, the pages are smudged with ink. What should I do?
- 25Clear the paper jam or printer jam.
- 26The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 31I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Open the Control Panel (For Windows)
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36How do I clear Machine Error 46?
- 37Verify if the Brother machine has a dial tone
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 40Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 41Which E-mail packages are compatible with ControlCenter3?
- 42The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 43Scan a document in Windows 8 and Windows 10.
- 44I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 45Where is the USB port on the machine? I can't find it on the back of the unit.
- 46What kind of Media Adapter can I use?
- 47The keys on the control panel do not respond.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49How do I program the date and time?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.