FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Configure a cover page for PC-FAX.
- 3I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5How do I load paper?
- 6I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan an image and insert it in a Windows XP application
- 9When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Why doesn't the machine answer when receiving a call?
- 16What driver package format is supported by my Linux distribution?
- 17When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 18Uninstall printer drivers (Linux)
- 19Firewall port requirements of the Scan Key Tool (Linux)
- 20Pre-Required Procedures (Linux)
- 21Check the firmware version.
- 22Open the Control Panel (For Windows)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26How do I load 10 x 15 Glossy paper into my machine?
- 27Can I use voice mail on the same line as my Brother machine?
- 28I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 29Scan a document in Mac OS X 10.6.
- 30How do I print envelopes?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Scan using XSane or GIMP (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Large characters are printed incorrectly. (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Windows 10 Support Information
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Delete print jobs from the print queue.
- 41How to identify your Operating System (OS).
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43The edge of glossy paper is smudged.
- 44The printer status is Offline or Paused.
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47How do I clear Machine Error 46?
- 48Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 49When I print photos, the color quality is not good.
- 50Which E-mail packages are compatible with ControlCenter3?