FAQs & Troubleshooting
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143 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Jam Tray
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Replace Drum
- 6Replace Toner
- 7Turn the Toner Save mode on or off
- 8No Paper
- 9I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 10I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 11Select Receive mode.
- 12Unable to Scan / Scan Unable
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I am experiencing problems sending a fax.
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Delete print jobs from the print queue.
- 17What is the difference between the toner cartridge and the drum unit?
- 18What is Toner Continue Mode?
- 19Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 20No Drum
- 21Verify if the Brother machine has a dial tone
- 22Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 23When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 24Uninstall the drivers. (macOS 13 or greater)
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28Check the firmware version.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 31Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33Jam Inside
- 34To install the printer driver easily using a tool. (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40Send a PC-FAX
- 41Print Unable or Print Unable XX
- 42Cartridge Error
- 43Scan and save a document in PDF format for Windows (Scan to File)
- 44Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46I cannot scan via USB. (Mac OS X)
- 47I'm having an issue with the print quality.
- 48Toner Low
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 50When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.