FAQs & Troubleshooting
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197 Results
- 1How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How do I transfer label or slip templates?
- 4What iOS mobile application can I use?
- 5Adding a custom media size for continuous tape / roll (Linux®)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8Where can I download Brother iPrint&Label? (iPrint&Label)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10Printing is not possible. (P-touch Editor5.3 for Mac)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13Can I set a different media width when using an OpenOffice template? (Linux®)
- 14(Video) Small characters or thin lines are printed faintly.
- 15What Android™ mobile application can I use?
- 16When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 17How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 18How to identify the printer's firmware version
- 19I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 20How do I uninstall the printer driver?
- 21When I print many continuous labels, part of the label data is printed twice.
- 22How do I transfer label templates with P-touch Transfer Express?
- 23How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 24How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 25Where can I download the latest P-touch Editor for Mac?
- 26I cannot print from the client computer to the printer on the print server. (Linux®)
- 27Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 28I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 29How to open the Devices and Printers window
- 30How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 31I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 32If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 33Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How to delete the registry information and files related to the printer driver
- 38What is the Label List? (P-touch Editor 5.x for Windows)
- 39How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 40Printing is not possible. (P-touch Editor 5.0 for Mac)
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 43Poor print quality when printing on narrow labels. (iPrint&Label)
- 44Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 45Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 46Printing is not possible. (USB connection)
- 47The power button does not light up.
- 48Some of the print options in OpenOffice do not work. (Linux®)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)