FAQs & Troubleshooting
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142 Results
- 1How can I activate/deactivate the Toner Save Mode?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3"JAM REAR" error appears on the LCD. What should I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How do I install additional memory?
- 7Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 8I cannot print from my computer via USB.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 13To install the printer driver easily using a tool. (Linux)
- 14Cannot print after a Windows 10 update (June 2020)
- 15Delete print jobs from the print queue.
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17Change the printer driver settings (Windows/macOS)
- 18"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 19I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 20How do I factory reset the print server?
- 21What is the recommended paper?
- 22Uninstall the printer drivers (For Windows)
- 23I want to print using CUPS while keeping SELinux enabled. (Linux)
- 24I updated the Web BRAdmin and cannot enable the logging function.
- 25Does NC-2200w work with Windows Vista?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27How can I know how many pages the printer has printed?
- 28Can I buy any MICR toner?
- 29Where do I find the complete User's Guide?
- 30White spots appear in areas of dense black printing.
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33Large characters are printed incorrectly. (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38What is the Network Shared printing?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I cannot print from my computer via network. (For Windows)
- 41The paper is skewed when it's printed.
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 46What is a "Generic PCL Driver"?
- 47When I print photos from Photo Editor, the printouts are all white. How can I print correctly?
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49"JAM DUPLEX" error appears on the LCD.
- 50"JAM INSIDE" error appears on the LCD. What should I do?