FAQs & Troubleshooting
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197 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 8What is Brother iPrint&Scan?
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 11"JAM DUPLEX" error appears on the LCD. What should I do?
- 12Printouts have a curl or wave.
- 13Replace the toner cartridge
- 14I cannot print from my computer via USB.
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19How to identify your Operating System (OS).
- 20I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 25How do I improve the color density? (Print Calibration)
- 26When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 27"JAM MP TRAY" error appears on the LCD. What should I do?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Delete print jobs from the print queue.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 37What is the Network Shared printing?
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39How do I use the "Print to file" feature?
- 40When I print directly from the USB flash drive only an error page prints. What can I do?
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42Is my Brother machine compatible with Windows Vista?
- 43The color of printouts are not what I expected.
- 44The printer prints unexpectedly or it prints garbage.
- 45The printer cannot print full pages of a document. An error message "Out of Memory" appears.
- 46"JAM REAR" error appears on the LCD. What should I do?
- 47"JAM INSIDE" error appears on the LCD. What should I do?
- 48"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 49Colored lines across the page.
- 50Can I use non-Brother or third party supplies with the Brother machine?