FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2Why does my Brother machine make a clunking noise when powered on or printing?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How do I install the Optional Lower Tray Unit?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I install the optional Duplex Unit?
- 9"JAM C" error appears on the LCD. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Delete print jobs from the print queue.
- 13Does the optional lower tray unit handle legal size paper?
- 14Can I print from DOS applications?
- 15"JAM D" error appears on the LCD. What should I do?
- 16"JAM B" error appears on the LCD. What should I do?
- 17I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20What kind of paper can I use?
- 21"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23I cannot print from my computer via USB.
- 24White streaks or lines appears down the page.
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Change the printer driver settings (Windows/macOS)
- 31I cannot print from my computer via network. (For Macintosh)
- 32I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 33I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35Printouts have wrinkles or creases.
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 38How do I cancel print jobs using the printer control panel?
- 39What is the printable area per page?
- 40I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 41What is the recommended paper?
- 42How do I install additional memory?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46What is the difference between the toner cartridge and the drum unit?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49How can I clean the inside of the printer?
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.