FAQs & Troubleshooting
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207 Results
- 1I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2Replace Ink
- 3How do I load envelopes into my machine?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6Configure the Scan to Email Feature (Linux)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The edge of glossy paper is smudged.
- 9Scan and save a document in PDF format (Scan to File)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12Configure and use the Scan Key Tool (Linux)
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15Where is the USB port on the machine?
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17I cannot install the driver when using the Driver Install Tool. (Linux)
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Install PaperPort™ 12SE / 14SE onto Windows 10.
- 21Check the firmware version.
- 22How do I know which side up my photo paper should be in the tray?
- 23I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 24How do I clear the message "Cannot Detect" from the display?
- 25Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 26Why is it necessary for my machine to go through regular cleaning cycles?
- 27Set the date and time
- 28Improve poor print quality.
- 29The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 30Images of the thumbnail page from the media (memory) card won't print.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37Uninstall printer drivers (Linux)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39Can I use AirPrint with my Brother machine?
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The printer status is Offline or Paused.
- 45"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 46I cannot scan via USB. (Mac OS X)
- 47Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 48When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 49The ink cartridges run out very quickly. Is there any reason for that?
- 50Where can I get FaceFilter Studio and what can I do with this application?