FAQs & Troubleshooting
Latest |
211 Results
- 10103/25/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10203/25/2016Windows 10 Support Information
- 10303/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10403/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10503/25/2016Can I use AirPrint with my Brother machine?
- 10603/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10703/25/2016Can I print from or scan to Android™ Smartphone?
- 10803/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 10903/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11003/24/2016Is my Brother machine compatible with third party print servers?
- 11103/24/2016I cannot scan via USB. (Mac OS X)
- 11203/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11303/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11403/24/2016Scan a document in Mac OS X 10.7.
- 11503/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11609/03/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 11705/15/2015Set the date and time
- 11804/06/2015Is my Brother machine compatible with Windows Vista?
- 11912/15/2014One or more of my colors are not printing (blank). What can I do?
- 12011/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12111/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12211/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12311/19/2014How do I load envelopes into my machine?
- 12406/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12506/04/2014The edge of glossy paper is smudged.
- 12602/20/2014Check the firmware version.
- 12701/29/2014When I print photos, the color quality is not good.
- 12801/27/2014Improve poor print quality.
- 12901/17/2014Change the user interface of ControlCenter3
- 13001/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13101/17/2014Scan an image and insert it in a Windows XP application
- 13201/17/2014Scan a document from a Windows XP application
- 13305/17/2013Print using only the black ink cartridge when the Color cartridges have run out.
- 13405/09/2013Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 13505/09/2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13604/25/2013Is there any way to reduce Ink consumption when printing from my computer?
- 13702/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13802/22/2013In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13902/22/2013Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 14002/22/2013Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 14102/21/2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14202/21/2013When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 14302/08/2013Is there a way to view how much ink is remaining?
- 14401/28/2013The keys on the control panel do not respond.
- 14511/19/2012I cannot make borderless prints.
- 14608/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14707/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14805/11/2012Scan a document from a Windows Vista application
- 14905/11/2012Where can I find my Brother machine's serial number?
- 15004/26/2012Where is the USB port on the machine?