FAQs & Troubleshooting
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302 Results
- 51Windows 10 Support Information
- 52After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 53Install the built-in drivers (For Windows 8 and Windows 10)
- 54A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 55The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
- 56Scan a text document and convert it into a text file (For Windows)
- 57Change the number of times my Brother machine rings before it answers.
- 58I can print but cannot scan via network. (For Mac)
- 59How do I send the same fax to multiple fax numbers? (Broadcasting)
- 60Set up a Group for Broadcasting faxes.
- 61Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 62When I print, the pages are smudged with ink.
- 63Load envelopes
- 64I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 65Cannot print after a Windows 10 update (June 2020)
- 66The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 67My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 68The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 69Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 70"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 71I get a TS error when trying to print on a wireless network.
- 72I cannot print using my Brother machine on a wireless network (Windows)
- 73Connect your Brother machine to your mobile device via a wireless router or access point.
- 74Install PaperPort™ 12SE onto Windows 10.
- 75Check the firmware version.
- 76Combine multiple scanned documents into a single file with PaperPort™
- 77Printing/ Scanning with the Cloud
- 78Setting up the Web icon (Brother Web Connect) function.
- 79What is Brother Web Connect?
- 80I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 81Important points you need to confirm before configuring your Brother machine for a wireless network.
- 82Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 83Ink Absorber Full
- 84Low Temperature
- 85High Temperature
- 86Choose receive mode.
- 87Locate files scanned with ControlCenter2 (For Macintosh)
- 88Send a PC-FAX
- 89Change the printer driver settings (Windows/macOS)
- 90Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 91I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 92Scan multiple pages into one file instead of each scan being saved as a separate file.
- 93When I make a copy the image or text is cut off.
- 94Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 95How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 96Scan a document from the Windows Vista Photo Gallery
- 97How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 98Scan a document using "Scanner and Camera Wizard" in Windows XP
- 99Scan an image and insert it in a Windows XP application
- 100Uninstall the drivers. (Mac OS X 10.6 - macOS 12)