FAQs & Troubleshooting
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336 Results
- 51I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 52Locate files scanned with ControlCenter2 (For Macintosh)
- 53Locate files scanned with ControlCenter3 (For Windows)
- 54Can I print from or scan to Android™ Smartphone?
- 55Can I print from and scan to iPhone, iPod touch and iPad?
- 56The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 57I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 58I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 59The error message "Print Unable 72" appears on the LCD. What should I do?
- 60Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 61When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 62In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 63Scan a document in Mac OS X 10.7.
- 64Scan a document using "Scanner and Camera Wizard" in Windows XP
- 65How do I clear the message "Document Jam" from the LCD display?
- 66How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 67When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 68How do I clear the message "Jam Rear" from the LCD display?
- 69Where can I find my Brother machine's serial number?
- 70How do I clean the scanner to improve the copy or fax quality?
- 71Can I use non-Brother or third party supplies with the Brother machine?
- 72Can I print from DOS applications?
- 73What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 74What is the BRAdmin Professional software used for?
- 75I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 76I cannot install Brother drivers on Debian 10 or later (Linux)
- 77What driver package format is supported by my Linux distribution?
- 78How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 79Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 80Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 81Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 82Tips for copy/scanning and preventing document jams
- 83Adjust color settings by using the custom setting in the printer driver
- 84The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 85"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 86Why doesn't my Brother machine have a dial tone?
- 87I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 88I cannot print over a network using the XML Paper Specification Printer Driver.
- 89Create or view a XML Paper Specification document
- 90Scan a document in Mac OS X 10.6.
- 91Scan a document from a Windows XP application
- 92Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 93Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 94Spots are printed at 75mm.
- 95Colored lines appear across the page.
- 96White lines or bands or ribbing appear across the page.
- 97Why are the faxes I send always received with a black vertical line down the page?
- 98How do I factory reset the print server?
- 99How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 100Color around the edge of printing is incorrect.