FAQs & Troubleshooting
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186 Results
- 51I cannot print with Windows Vista 64bit.
- 52I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 53When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 54I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 55The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 56How can I clear the "PAPER JAM" error message?
- 57Uninstall the drivers. (Mac OS X 10.5)
- 58I am experiencing problems sending a fax, what can I do?
- 59What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 60When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 61What does "COMM.ERROR" on the LCD display mean?
- 62When trying to print from Mac OS® X the print queue is stopped.
- 63When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 64I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 65I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 66I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 67When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 68Configure and use PC-FAX (CUPS) (Linux)
- 69Configure and use the Scan Key Tool (Linux)
- 70I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 71The downloaded driver's name is different from my machine's name. (Linux)
- 72When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 73Uninstall Scan-key-tool. (Linux)
- 74All print jobs are aborted and nothing is printed. (Linux)
- 75I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 76I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 77I am unable to print from a client PC to a printer on a print server. (Linux)
- 78I want to print using CUPS while keeping SELinux enabled. (Linux)
- 79Firewall port requirements of the Scan Key Tool (Linux)
- 80Open the Control Panel (For Windows)
- 81Why doesn't my Brother machine have a dial tone?
- 82Verify if the Brother machine has a dial tone
- 83Scan a document from the Windows Vista Photo Gallery
- 84In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 85Scan a document from a Windows Vista application
- 86I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 87I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 88Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 89The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 90Replace the drum unit?
- 91I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 92I cannot install the driver when using the Driver Install Tool. (Linux)
- 93I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 94Paper size settings are unavailable when I print from OpenOffice (Linux)
- 95My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 96The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 97I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 98Large characters are printed incorrectly. (Linux)
- 99The driver installation finished successfully but I cannot print. (Linux)
- 100Print command (LPR) (Linux)