FAQs & Troubleshooting
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291 Results
- 51Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 52How do I improve the copy or fax quality?
- 53I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 54I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 55I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 56Cannot print after a Windows 10 update (June 2020)
- 57When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 58Important points for specifying the scan area (Linux)
- 59I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 60To install the printer driver easily using a tool. (Linux)
- 61Check the firmware version.
- 62Download a file from the "Downloads" section and save it to Windows 8 computer.
- 63Install the built-in drivers (For Windows 8 and Windows 10)
- 64Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 65The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 66The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 67Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 68The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 69I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 70Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 71Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 72I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 73I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 74I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 75I can print but cannot scan via network. (For Windows)
- 76The paper is skewed when it's printed.
- 77Is my Brother machine compatible with third party print servers?
- 78I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 79I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 80Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 81When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 82I'm using Windows 98/Me/NT/2000/XP. When I scan a multi-page document using the ADF, there is a long delay in scanning the pages, after the first page is scanned. How can I resolve this issue?
- 83Clean the drum unit
- 84When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 85I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 86Scan a document in Windows 8 and Windows 10.
- 87Scan a document from a Windows Vista application
- 88When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 89When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 90The keys on the control panel do not respond.
- 91Confirm that a FAX I sent was received correctly
- 92Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 93Can I print from DOS applications?
- 94What is the "Station ID" and how do I set it?
- 95I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 96What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 97How do I factory reset the print server?
- 98Scan using XSane or GIMP (Linux)
- 99The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 100Paper size settings are unavailable when I print from OpenOffice (Linux)