FAQs & Troubleshooting
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224 Results
- 51Duplex Copy (1-sided to 2-sided)
- 52My Brother machine misfeeds paper.
- 53In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 54Scan a document in Mac OS X 10.6.
- 55When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 56Why are the faxes I send always received with a black vertical line down the page?
- 57How do I adjust my Brother machine's Sleep Mode setting?
- 58Replace the toner cartridge
- 59I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 60I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 61My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 62Configure the Scan to Email Feature (Linux)
- 63Cannot print after a Windows 10 update (June 2020)
- 64I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 65When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 66I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 67ControlCenter3 displays a blank screen at startup (Windows)
- 68Windows 10 Support Information
- 69Delete print jobs from the print queue.
- 70Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 71I cannot find some option in the Printing preferences. (For Windows)
- 72Open the Control Panel (For Windows)
- 73What is the difference between the toner cartridge and the drum unit?
- 74The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 75Cancel a fax that is currently being sent from my Brother machine.
- 76Configure a cover page for PC-FAX.
- 77The printer status is Offline or Paused.
- 78I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 79The paper is skewed when it's printed.
- 80When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 81I cannot scan via USB. (Mac OS X)
- 82I am using Windows. When I print a document, the printed page is blank. What should I do?
- 83Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 84How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 85When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 86Which E-mail packages are compatible with ControlCenter3?
- 87How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 88The keys on the control panel do not respond.
- 89When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 90What is the "Station ID" and how do I set it?
- 91When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 92I cannot install the driver when using the Driver Install Tool. (Linux)
- 93Large characters are printed incorrectly. (Linux)
- 94I cannot scan when using SELinux (Security-Enhanced Linux)
- 95Command List of brscan. (Linux)
- 96Uninstall the scanner driver. (Linux)
- 97Send a fax using PC-FAX with LPD/LPRng (Linux)
- 98Uninstall printer drivers (Linux)
- 99Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 100Install PaperPort™ 12SE / 14SE onto Windows 10.