FAQs & Troubleshooting
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185 Results
- 51I cannot install Brother drivers on Debian 10 or later (Linux)
- 52The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 53The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 54When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 55What does "COMM.ERROR" on the LCD display mean?
- 56Replace the drum unit.
- 57The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 58When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 59I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 60Uninstall Scan-key-tool. (Linux)
- 61I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 62Send a fax using PC-FAX with LPD/LPRng (Linux)
- 63The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 64Windows 7 Support Information
- 65Why doesn't my Brother machine have a dial tone?
- 66I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 67Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 68I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 69How can I clear the "PAPER JAM" error message?
- 70Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 71How do I clear the message "MFC is Busy" or "Connect Failure"?
- 72When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 73Why doesn't the machine answer when receiving a call?
- 74When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 75Can I confirm that the FAX was sent correctly?
- 76When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 77Can I use non-Brother or third party supplies with the Brother machine?
- 78What does "MACHINE ERROR XX" mean?
- 79I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 80I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 81When trying to print from Mac OS® X the print queue is stopped.
- 82When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 83I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 84When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 85I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 86I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 87I'm using Macintosh. What is the PreScan option used for?
- 88I cannot install the driver when using the Driver Install Tool. (Linux)
- 89Configure and use the Scan Key Tool (Linux)
- 90Scan using XSane or GIMP (Linux)
- 91The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 92The driver installation finished successfully but I cannot print. (Linux)
- 93I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 94When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 95I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 96I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 97Firewall port requirements of the Scan Key Tool (Linux)
- 98Windows 10 Support Information
- 99How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 100A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.